Reviewed by - Dennis Lindsey
Review Given By: Dennis Lindsey
Date: May 12th, 2019
My experience was with Sarah J. Roberts and I would rate her performance with 10 stars if I could. My performance standards are high in that if I have an issue and you only fix part of the problem, then in my world you did not care enough to listen or I was not important enough to you to fix the issue. I encounter poor customer service more and more frequently the older I get. Ms. Roberts is a "head and shoulders" performer. I mean that I had a three part invoicing issue complaint that had not been appropriately fixed from May 2018. Ms. Roberts contacted me via phone to let me know she had received my email and would be working with me to resolve the issues. And she did. Not half way, but completely. She was gracious, professional and personable. She is an Eagle in my book. Based upon my personal experience, if the leadership at CPSS are not considering Ms. Roberts for positions of increased responsibility / promotional opportunities, another entity certainly will!
